Framer
Product specialist from June 2024 to November 2025.
The role
For over a year and a half, I was part of Framer's Product Specialists group within the Customer Success team. I supported Framer users at every scale, from solo builders to enterprise teams running high-traffic marketing sites.
What i did
I provided technical support to enterprise customers, focused on SEO and performance, including crawlability, indexing, Core Web Vitals and issues that come up during migrations.
I helped users directly, first through Framer's public support channels and later through one-to-one email support.
I contributed to Framer's Help Center, expanding the core documentation on SEO, performance and technical best practices.
What it means
Working inside Framer meant seeing the product from every angle, not just how it's supposed to work, but how it actually behaves under real-world pressure.
I've seen the edge cases, the performance issues, the large CMS setups and the mistakes teams make when scaling Framer projects.
Today, that shapes every site I build. My clients get sites that look great and are also fast, robust and safe to scale, built by someone who knows where Framer's limits are and how to work around them.
Testimonial
Luca is an absolute pleasure to work with. He's great at what he does and his Framer knowledge is unmatched. He's also an expert when it comes to SEO, which of course is a bonus. I'd highly recommend.
— Kye Bedford, Customer Success